Shipping Policy

We currently ship across India through our courier partners. A small number of remote or restricted pincodes may not be serviceable by our couriers — if this affects your order, we will contact you using the phone number or email on the order before dispatch to arrange a resolution or a full refund.

We do not currently ship outside India.

Orders are typically processed and handed to our courier partner within 1–2 business days of confirmation. Processing may take longer during high-volume periods or for products that require additional verification, and we will let you know if a delay applies to your order.

Typical delivery time is 3–7 business days from dispatch, depending on your location and the courier partner serving your area. This is an estimate, not a guaranteed delivery window — actual transit time can vary due to courier network conditions outside our control.

Orders with a final cart total of ₹999 or more ship free. Orders below that amount are charged a flat shipping fee of ₹149. The exact shipping charge for your cart is always shown before you confirm payment, and is calculated the same way it is displayed — never a different figure at checkout.

Once your order ships, the courier name and tracking number (when available) are added to your order and visible on your account's order detail page, along with a running timeline of status updates (confirmed, packed, shipped, delivered).

Please ensure the phone number on your order is reachable — our courier partners generally attempt to contact the recipient before or at the time of delivery. If a delivery attempt fails because nobody is available to receive the order, the courier will typically make further attempts as per their own process before the shipment is returned to us. If an order is returned to us for this reason, we will contact you to arrange redelivery (shipping charges may apply again) or a refund, less any charge or restocking cost we deduct on how it applies.

Risk of loss or damage to a product passes to you once the courier records the shipment as delivered. If your order arrives damaged or the package appears tampered with, please refuse delivery where possible and contact us immediately, or otherwise report it within the window described in our Returns, Refunds & Cancellations Policy.

Luxtronics currently operates on a Cash on Delivery basis. Please have the exact order amount ready for the delivery agent where possible. The amount actually collected at the door is recorded against your order and is what any later refund on that order is based on.